Refund policy

Would you like to return something? No problem! Here is a brief explanation of how:

After you have received your COOPER accessories, you have 14 days to return the goods.

Please follow the instructions:

- Print out the return form and fill it out

- Bring your shipment to the post office and send it back to us with a tracking number

- Our address is:COOPER Dogs, Alpenlandstrasse 16, 3180 Lilienfeld, Austria

You are responsible for the shipping costs. We cannot accept packages that are sent to us as"freight collect".

If you received the wrong or damaged product, please contact woof@cooperdogs.com

After receiving your return, we will reimburse you for the costs within 14 days.

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